Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with all tags attached and in its original packaging. Proof of purchase is required.
To start a return, please contact us at beach.boutique1770@gmail.com.
Returns must be posted to:
Shop 16 Endeavour Plaza
2 Captain Cook Drive
Agnes Water QLD Australia
If your return is accepted, we will arrange either an exchange or store credit.
PLEASE NOTE:' For orders purchased using Afterpay, a 3% Afterpay processing fee will be deducted from any store credit or exchange value'
Items sent back to us without first requesting a return will not be accepted.
For any return enquiries, you can always contact us at beach.boutique1770@gmail.com.
Change of Mind Policy
We do not offer refunds for:
• Change of mind
• Incorrect size or fit
• Deciding the item is not suitable
• Disliking the fabric, print, or feel of the product
• Colour appearing different to your expectations
These reasons are considered change of mind, and under Australian Consumer Law, businesses are not required to provide a refund for change-of-mind purchases.
Instead, eligible returns will receive store credit or an exchange, as outlined above.
Colour & Display Disclaimer
Colours may vary slightly from product photos due to lighting, studio editing, and individual screen settings.
This is not considered a fault, and returns will not be accepted for colour variations.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
• Perishable goods
• Custom or personalised items
• Personal care items (such as beauty products)
• Swimwear: For hygiene reasons, we do not accept returns or exchanges unless faulty
• Hazardous materials / flammable items
Additionally, all One Teaspoon items are final sale and cannot be returned or exchanged.
Sale items and gift cards are also non-returnable.
Exchanges
If approved, we will send your replacement item or issue store credit once the returned item is received and inspected.
Note: Cost of Exchanges Postage at customer express - $11.50
Refunds
We do not offer refunds for any reason other than a valid, verified manufacturing fault as required under Australian Consumer Law. For all other returns, an exchange or store credit will be provided.
Australian Consumer Law
We comply fully with the Australian Consumer Law (ACL).
You can read about your rights here:
https://www.accc.gov.au/business/consumers-and-fair-trading/consumer-rights-and-guarantees
Policy Updates
Our policies are reviewed and updated regularly.
Please ensure you check the refund policy at the time of each purchase.